End User Licence Agreement

Last Updated: 28 April 2020

Important notice: Please read the following terms carefully, by using CyberStart, you agree to these terms. If you do not agree to these terms, we will not be able to licence the Software to you.

This licence agreement (referred to as the Licence in these terms) is a legal agreement between you and us. We are Helical Levity Limited, of The Old Bull Pens, Sezincote, Moreton-In-Mash, Gloucester, GL56 9AW.

This Licence sets out the rules for your use of the:

  • platform which makes available to you the CyberStart software, applications, tools and all associated and supporting documents (collectively referred to as the Software).

We have tried to make these terms as easy as possible to understand. If you are unsure of anything please feel free to ask us about anything you do not understand. Alternatively, you may want to check with your parent or guardian if you are unsure of any of these terms.

Eligibility to use the Software

You must be at least 13 years old. This is because you must be at least this age in order to legally consent to us holding your data and to be considered as able to understand how we use your data and the risks of us holding it.

Your acknowledgment of our Privacy Policy and acceptance of these Terms

In order to use the Software, you must agree to these terms. You must also read and agree to our privacy and cookies policy. The privacy and cookies policy are available for you to read below these terms on this page.

General use – permissions and restrictions

Subject to you complying with the terms, we will grant you a non-exclusive, non-transferable, limited, fully revocable right and licence to access and use the Software solely and exclusively for your personal and non-commercial use. This means you must not allow anyone else access to or provide anyone with your login information.

You are not allowed to:

  • copy the Software;
  • modify or give the Software to anyone else to use;
  • disassemble, de-compile, reverse engineer or create copied works based on the whole or any part of the Software.

You do not own the Software

You agree that you do not own the Software. With this Licence we allow you access to it but we will always remain the owners of the Software (whether integrated into the Software or not) and all associated documentation and Trade Marks.

The Software is licensed to you only, not sold to you.

No guarantee

It is for you to ensure the Software is suitable for your needs and fit for a particular purpose.

Use of our Software is at your own risk.

We provide the Software "as is". We cannot guarantee that it will meet your needs.

We do not guarantee:

  • That the Software will be interference free and that the functions contained in, or performed by, the Software will meet your requirements.
  • That the Software will be uninterrupted or error-free.

We will however, work hard to correct any errors that are brought to our attention. If you believe you have discovered an error, please contact support@joincyberstart.com with details about the error.

Limitation of liability

This section includes a technical legal disclaimer that helps us protect ourselves against unexpected and unintended use of the Software; we have done our best to use simple language, but you may want to check it with a parent or guardian or contact us so we can explain it to you if you are unsure what this means. It is summarised below if you find this section difficult to understand.

In no event shall we or any of our directors, employees or agents, be liable to you for any direct or indirect losses whatsoever resulting from any:

  • errors, mistakes or inaccuracies of the Software,
  • personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our Software,
  • any interruption or cessation of Software, or
  • any bugs, viruses, trojan horses, or the like, which may be transmitted to or through our Software by any third party.

This limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

Summary of limitation of liability

None of the people involved with creating, building, or maintaining CyberStart or any of its associated features or functionality can be legally blamed if your use of our Software causes you a loss of some kind. For example, if a bug caused a problem with your computer or during the course of trying to solve a challenge and you lost data, you are not able to blame us legally or ask us to pay for you to recover the data.

We cannot be blamed or held liable for:

  • Errors, mistakes, or inaccurate information in the Software
  • Injury to a person resulting from your access of our Software
  • Any property or data damage or loss resulting from your access of our Software
  • Any bugs or viruses that might be taken advantage of by other people to cause damage to others

Acceptable use

Our Software provides educational material and security related puzzles and challenges. As part of these challenges you may be required to apply unusual tools or use patterns to services to uncover logic flaws or issues.

The skills acquired through the use of this Software must only be used in an ethical way and always in compliance with all cybercrime laws and regulations throughout the world. It is possible for the materials and tools that make this Software to be applied un-ethically or unintentionally, and could result in violation of (amongst others) the Computer Misuse Act 1990 of the United Kingdom or the Computer Fraud and Abuse Act of the United States. By using this Software you agree that you will not use any of the information provided, tools, or techniques against other individuals or organisations without consent to do so.

With this licence you are provided permission to undertake the activities covered in each of the "briefings" against the defined targets. It is not acceptable to attempt denial of service attacks, or to purposefully attempt to cause damage to the infrastructure or data. It is also deemed a violation of acceptable use to identify flaws and to purposefully attempt to damage or disrupt other platform users, or their data.

Uncovering security flaws and learning about cyber security vulnerabilities will require use of certain tools that can only be used in a context where permission has been given by the target party, as is provided by CyberStart within the challenge briefings. In severe circumstances where error cannot be blamed, violation of these terms could result in the termination of your account, or prosecution. If you are unsure of the activity you are undertaking at any time please contact support@joincyberstart.com.

We take no responsibility for any wrongdoing by you. In the unlikely event we are advised of any wrongdoing we will immediately terminate your account and report you to the relevant authority. We may also pursue you for any losses or expenses that arise from your wrongdoing.


You have been provided a registration token and access through a related enterprise licence. This licence commences on the date in which you activate your account and shall continue until such time as it expires in accordance with the with the associated enterprise licence.

This Licence can be terminated immediately by us of the enterprise licence holder.

Data protection notification

By using the Software, you have agreed that we can

  • process personal data relating to you as part of your use of the Software, and
  • disclose or transfer this personal data to other personnel or companies associated with us.

Further details in respect of the collection and use of your data can be found in our Privacy Policy below.

Governing law

This Agreement shall be construed under laws of England and Wales, and you consent to the exclusive jurisdiction of the English and Welsh Courts. No matter where in the world you might live or be when you use our Software, any legal complaints or disputes will be handled by the the English and Welsh Courts.

Privacy Policy

Last Updated: 28 April 2020

CyberStart strongly supports your privacy rights and we commit to holding the minimum amount of data that we can from you.

This Privacy Policy explains when collect data, why we collect it, how it is used, who has access to it, and how long it is kept for. By using our website or products, you consent to CyberStart processing your data.

We may need revise this Privacy Policy from time to time. If the change are significant, we will notify you by email.

Who is holding your data

CyberStart is owned and operated by Helical Levity Limited of The Old Bull Pens, Sezincote, Moreton-In-Mash, Gloucester, GL56 9AW. The information we collect from you is to enable you to use CyberStart. Your data is collected and managed by Helical Levity Limited. We are what is called a 'data controller'. We process your data on the basis of your consent. You can withdraw your consent to processing at any time.

What information we collect about you

This depends on how you use CyberStart and which CyberStart services you use along with what information you choose to provide. We collect information from you when:

  • Register an account, and when you administer your account.
  • Input information or data into CyberStart, or post or upload content to CyberStart services.
  • Submit questions, requests, or other communication via forms, email, or other communication media.
  • Contact us for product or technical support.

The types of information we hold about you include:

  • Your name, email address, access credentials, IP address, gender, date of birth, date your account was created, and dates for which your account status and access changed.
  • Your progression throughout the CyberStart platform, including your score, successful and unsuccessful attempts, quiz and practice question scores.
  • Information on how you use and experience the CyberStart website, including server logging that may contain basic data such as IP address, date and time, the URL or path of the resource or file accessed, browser information, or error information.
  • Where we provide browser-based lab and challenge content with terminal or code editing tools, we may store your input so that you can pick up where you left off between play sessions.

We do not make automated decisions about you based on your information.

Who has access to your data

Helical Levity Limited manages the data that is collected about you and who has access to that data. Except where we have set out below, we do not share, disclose, or sell your personal information.

If your CyberStart licence was purchased for you use by a third party individual or organisation, some of your data may be shared with them as administrators of their licence and users. The data visible to the purchaser of your licence includes:

  • Your forename and surname
  • Your email address
  • Demographic information, such as your gender or age
  • Information about your CyberStart progression

By signing up and using your licence you consent to the information as detailed above being made available to the appropriate administrator of your licence.

Who might your personal information be disclosed to

  • With suppliers or third party processors we work with to deliver the services, content, and functionality of CyberStart, such as data storage and hosting.
  • With suppliers or third party processors we work with to help us with marketing activities, email communication, and to gather analytics and data on how CyberStart is used and how it might be improved.
  • As necessary to comply with applicable law, including law enforcement requests, and otherwise to protect the rights, privacy, safety, or property of us, of you, or others.

When we work with third party processors and suppliers, we make sure we use reputable companies and we do not use your information for external marketing unless we get your consent. You do not have to give consent and this will not affect your use of CyberStart. We always ensure that there are protections in place to safeguard your data. On occasion some of your data may be transferred to a number of jurisdictions.

How long we keep your data

We keep your information for as long as you use CyberStart and for a period of six years after you close your account for audit purposes. If you ask for your information to be deleted we will only keep minimal details on file to comply with our legal obligations.

Your data rights

You have a range of rights in relation to your data. You can request a copy of the information that we hold about you, you can ask us to correct any information that we hold that is incorrect, and you can object to the processing of your data. You are of course able to withdraw your consent to processing at any time. Contact the support channel at support@joincyberstart.com if you wish to make any of these requests. We will make every effort to fulfil your request as quickly as possible. The longest this will take is 30 days.

Deleting your account and data

You can delete your account at any time. When you ask for your account to be deleted, you are given 30 days to change your mind. After 30 days, we delete your account including your personal information from CyberStart in such a way that it cannot be recovered.

There is some data that we cannot remove even after your account has been deleted:

  • Some logged data is kept indefinitely for the purposes of security and to comply with certain laws, in particular laws to safeguard minors.
  • Anonymised information processed by third parties that is used to help us understand how CyberStart is used and how it can be improved.
  • If you have emailed us for technical or product support by email this correspondence will be retained.

How we secure your information

As cyber security experts we are very aware of the risks around data security. We carry out regular security assessments to make sure your information is secure. We follow all the standard industry practises to make sure we hold your information as securely as possible.

Is any personal information transferred or stored internationally

We work with reputable companies who we are satisfied comply with privacy laws such as the General Data Protection Regulation. These include ‘cloud’ based services which may be based in a number of jurisdictions. We may also use cookie related analytics services that store their data in a number of countries however in all instances we use legally compliant partners to deliver these services.

For more information, or to make a complaint

If at any time you want further information, or you need help understanding what you can and cannot request, or if you want to make a complaint, the Data Protection Officer can help you with this.

Our Data Protection Office can be contacted via the support channel. Please email support@joincyberstart.com and ask to be put in contact with the Data Protection Officer. If you still aren't happy with our response you can complain to the Information Commissioners Office.